Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions page. Here you will find answers to common questions about shopping with us. For more detailed information, please visit our main help center at havenmades.com.

Ordering & Account

  • How do I place an order? Browse our website, add items to your cart, and proceed through the secure checkout.
  • How can I check the status of my order? You can track your order by logging into your account or using the link in your order confirmation email.
  • What if I forgot my password? Click “Forgot Password” on the login page to reset it via email.
  • Can I modify or cancel my order? Please contact us immediately. We can only change orders that have not yet entered the shipping process.

Shipping & Delivery

  • What shipping options are available? We offer several shipping methods. Available options and any associated charges will be displayed at checkout.
  • How can I track my delivery? A tracking number will be sent to your email once your order ships.
  • Do you ship internationally? We currently ship to select countries. Please refer to our shipping information page for details.

Returns & Exchanges

  • What is your return policy? We accept returns within a specified period for most items in original condition. Some exclusions apply.
  • How do I start a return or exchange? Please initiate the process through your account or contact our customer service team for instructions.
  • Will I be refunded for shipping charges? Original shipping fees are typically non-refundable unless the return is due to an error on our part.

Products & Services

  • How can I find care instructions for my item? Care instructions are listed on the product page and are also attached to the item’s label.
  • Do you offer gift wrapping or gift receipts? Gift options may be available at checkout or upon request. Please contact us for assistance.
  • What if a product is damaged or defective? Please contact us with your order details and photos of the issue, and we will gladly assist you.

Need More Help?

If you cannot find the answer to your question here, our comprehensive help center has more articles and resources to assist you. Visit havenmades.com for further support.